Most orders are shipped via USPS within 3 business days of your order. Please allow 3-10 business days for delivery. We make every attempt to deliver your product as fast as possible but we cannot guarantee delivery time. To ensure that you receive your order when you need it, please plan accordingly. During the holidays, please place your order at least one week prior to ensure timely delivery.
Thank you for shopping at our Keepsake Capsule site.
If you are not entirely satisfied with you purchase, we are here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item needs to be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within a matter of days depending on your card issuer’s policy.
You will be responsible for paying your own shipping costs for returning your item. Shipping cost are non-refundable.
If you have any questions on how to return an item to us, contact us for help.